Call Centricity LLC
Call Centricity Support Services
Call Centricity is a Virtual Service Corporation that contracts email, chat, and phone support services to Fortune 500 Companies. We are looking to expand our business to provide support services to boutiques and small business owners. If your customer base is increasing and you're seeking customer support solutions please click below to complete our Service Support Questionnaire and a Brand Specialist will contact you for a consultation.
Email Support
Chat Support
Coming Soon!
Email Support is another communication channel that will allow you to reinforce your brand with your customers.
Our Brand Specialists are dedicated to meeting our client’s expectations with contractual response times, reinforcing client specific policies and procedures, adhering to branding requirements, and complying with client specific scripting. Brand Specialists are highly trained to determine the urgency of emails and able to decide whether the email needs a more personal touch such as a phone call.
Live Chat Support is a great communication channel that allows our Brand Specialist to provide real time support to your customers. Our Brand Specialists goal is to actively engage your customers and quickly respond to their inquiries with personalized assistance.
Live Chat Support equals more sales, satisfied and loyal customers, higher conversion rates, and less shopping cart abandonment.
Phone Support
Coming Soon!
Virtual Assistant
Phone Support is the most traditional communication channel for customers to receive service support. Our Brand Specialist are committed to moving your customers from satisfied to loyal, and ultimately advocates of your brand.
Our Brand Specialists strive to focus on the customer needs, probe for additional information, are knowledgeable of your products and services, and provide customers with one call resolution.
Our Brand Assistants provide professional administrative, technical, or creative (social) assistance to clients. Brand Assistants will handle a variety of task such as: Social Media (Content Management), Appointment Scheduling, Contact List Managment, Website Management, Customer Relations Management, Quality Assurance etc. Our Brand Assistants are true Girl/Guy Fridays!